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Terms & conditions and policies

Terms & Conditions


All rates quoted per room per night and are inclusive of VAT and service.

Credit Cards

Your card details will be used to guarantee your booking and authorisation taken to cover the cost of the stay. Card processing is carried out by a secure third party. We reserve the right to charge your credit or debit card for any damage caused to your room during your stay, for loss of keys or any items found to be missing when you leave or for smoking on the premises. 


We require a refundable deposit of 50% of your total booking fee to reserve your accommodation. The remaining balance is due 7 days prior to arrival.


You may cancel your booking up to 7 days before check-in and your deposit will be refunded, less a £5 charge. If you cancel within 7 days for any reason (including coronavirus related issues), you will be charged for your entire booking.

Should we need to cancel your stay for any reason, Duchy House B&B will not be held responsible for any losses that you incur as a result. We will endeavour to give as much notice as is practically possible and refund you in full.

We recommend you have suitable travel insurance in place to cover any cancellations and eventualities, including coronavirus related issues.

Bookings and Reservations

If you make a booking on this site, please note that you are subject to Duchy House’s Terms and Conditions. A booking is not confirmed until you receive confirmation. Please note that we cannot guarantee a specific room, only one of the same size and facilities.


You are recommended to have insurance to cover cancellation, curtailment or loss of baggage, personal effects and money.


Check in is between 4pm and 8pm. Please advise us if you anticipate arriving outside of these hours.


Check out is by 10am. Please ensure you leave your keys on departure.


Breakfast is served between 8am and 9am. Please contact us in advance of your stay with any specific dietary requirements or allergies.


One set of keys is provided per room. If they are lost or not returned on departure, the card used to make your reservation will be debited a replacement fee of £30.


We have secure bicycle storage available for a limited number of bikes. It is police approved and has a level 1 rating by the Loss Prevention Certification Board however we recommend you bring your own lock to secure your bike(s) inside the facility. Users of the bike storage facility do so at their own risk. The charging of batteries for e-bikes (or similar) in the rooms is strictly forbidden. All batteries are to be charged within the secure bike store only.

Bike Hire

We have two mountain bikes available for hire, either for a morning, afternoon or whole day (subject to availability). Please ask for further details.

Personal Property

Duchy House accepts no responsibility for lost, stolen or damaged items unless caused by the negligence or wilful act of the owners or staff.

Non UK Residents

The Immigration Hotel Records Order (1972) requires all British hotels to keep records of all guests over the age of 16. It is a legal requirement that all overseas guests over the age of 16 submit their passport number and place of issue.

Non Smoking

Duchy House is a Non-Smoking and Vaping establishment. This applies to all areas of the house including the front terrace.

Special Offers

Booking direct with us guarantees that you will pay the best price available.

Children & Pets

We accept children from 10 years of age.

We do not accept pets with the exception of assistance animals.


Guests are not permitted to have visitors within the premises of Duchy House without prior agreement from the owners or their representative.

Room Cleaning

We will not be entering your room during your stay to make the beds etc. Should you require fresh towels please leave dirty ones outside your door, along with your bin should this need emptying. Please segregate recyclable waste.


Duchy House can sleep up to 13 people and is the ideal location for families and friends looking to celebrate a special occasion and stay together.  Please contact us directly before making a booking.


Limited parking is available in our private car park to the rear of the house, on a first come, first served basis. Users of the car park do so at their own risk. Free on road parking is available directly opposite the house, or a pay and display car park is two minutes walk away.

Information on the Site and Limitation of Liability

Duchy House offers all of the general information on the Site for purposes of guidance only. Please note that the published information may change at any time. Duchy House does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention. All products and services featured on the Site are subject to availability. Duchy House reserves the right to extend, reduce or withdraw any offers at any time without notice. All content and services on this Site are provided on an ‘as is’ and ‘as available’ basis. Duchy House does not make any representation or give any warranty in respect of the Site or its content. In particular, Duchy House does not give any warranty as to the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on this Site.


Content included in the Site may be accessed for your own personal, non-commercial use only. You may not copy, publish, transfer, commercially exploit or otherwise use any content obtained from the Site without the permission of Duchy House.

Governing Law

This User Agreement is between you and Duchy House and is governed by the laws of England and Wales . You hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this Site.

Acceptance of Terms and Conditions

You consent to the Terms and Conditions when you make a booking and that you are aged over 18 years old.

Changes to Terms and Conditions

Duchy House reserves the right to change or update these terms and conditions from time to time without prior notice. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Any use of the Site by you following any changes to the Terms and Conditions shall constitute your acceptance of such changes.

Accessibility Policy

Duchy House has six bedrooms, five on the first floor and one on the ground floor. The design and layout of the Victorian building and associated architecture restricts alterations to current standards and guidelines and unfortunately it has not been possible to implement any DDA compliant bedrooms. Duchy House recognises that every customer has different needs and we aim to make our facilities available and accessible to all of our guests equally.

Parking & Access

Access is via a gravel carpark and driveway to the pavement in front of the house, where free on street parking is available directly outside the house. Two steps each 18cm high and one step of 12cm (with a handrail on right) lead to the porch with a door width of 910mm and a slight step over the door frame. Once inside the porch which has a tiled floor there is one 14cm step through a door of width 800mm into the main house. A ramp is available for those who cannot negotiate the steps. If you require assistance with your luggage, please do not hesitate to ask.


We have one ground floor accessible bedroom (Bellever Tor) that can be made available upon request at the time of booking, subject to availability. This room is accessible without stairs and has a doorway 770mm wide. Twin and double bed combinations can be arranged, the flooring in the bedroom is short pile carpet and there is a fire alarm with flashing light and siren. The en-suite bathroom is not however adapted for wheelchair use and the shower enclosure has a small step of 15mm to enter.

The remaining 5 bedrooms are all located on the first floor accessed via the staircase (with a handrail on the right), comprising twelve steps (going up) to a small landing, followed by a further five steps. All rooms have shower enclosures that require a step of 15cm to enter with the exception of Kings Tor bedroom which has two steps of 15cm and 10cm respectively. Our breakfast room is suitable for those with additional support needs or the use of a wheelchair however the door width is 770mm.  

Large print

Our breakfast menu and guest information is available in large print.

Assistance dogs

We welcome assistance dogs and provisions can be made for an assistance dog to stay in your room.

Inclusivity Policy

Duchy House is committed to encouraging equality, diversity, respect and inclusion among our guests and staff, and eliminating unlawful discrimination. In providing goods and/or services and/or facilities we are also committed against unlawful discrimination of customers or the public.

This policy’s purpose is to:

  1. Provide equality, fairness and respect for all our guests and those in our employment, whether temporary, part-time or full-time
  2. Not unlawfully discriminate because of the Equality Act 2010 protected characteristics of: 
  • age
  • disability
  • gender reassignment
  • marriage and civil partnership
  • pregnancy and maternity
  • race (including colour, nationality, and ethnic or national origin)
  • religion or belief
  • sex
  • sexual orientation
  1. Oppose and avoid all forms of unlawful discrimination. This includes in:
  • pay and benefits
  • terms and conditions of employment
  • dealing with grievances and discipline
  • dismissal
  • redundancy
  • leave for parents
  • requests for flexible working
  • selection for employment, promotion, training or other development opportunities

Duchy House commits to:

  1. Encourage equality, diversity and inclusion in the workplace as they are good practice and make business sense.
  2. Create an environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all are recognised and valued.

This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation and unlawful discrimination.

All staff should understand that they, as well as their employer, can be held liable for acts of bullying, harassment, victimisation and unlawful discrimination, in the course of their employment, against fellow employees, customers, suppliers and the public.

  1. Take seriously complaints of bullying, harassment, victimisation and unlawful discrimination by fellow employees, customers, suppliers, visitors, the public and any others in the course of the organisation’s work activities.

Such acts will be dealt with as misconduct under the organisation’s grievance or disciplinary procedures, and appropriate action will be taken. Particularly serious complaints could amount to gross misconduct and lead to dismissal without notice.

Further, sexual harassment may amount to both an employment rights matter and a criminal matter, such as in sexual assault allegations. In addition, harassment under the Protection from Harassment Act 1997 – which is not limited to circumstances where harassment relates to a protected characteristic – is a criminal offence.

  1. Make opportunities for training, development and progress available to all staff, who will be helped and encouraged to develop their full potential, so their talents and resources can be fully utilised to maximise the efficiency of the organisation.
  2. Make decisions concerning staff based on merit (apart from in any necessary and limited exemptions and exceptions allowed under the Equality Act).
  3. Review employment practices and procedures when necessary to ensure fairness, and also update them and the policy to take account of changes in the law.
  4. Monitor the make-up of the workforce regarding information such as age, sex, ethnic background, sexual orientation, religion or belief, and disability in encouraging equality, diversity and inclusion, and in meeting the aims and commitments set out in the equality, diversity and inclusion policy.

Monitoring will also include assessing how the equality, diversity and inclusion policy, and any supporting action plan, are working in practice, reviewing them annually, and considering and taking action to address any issues.

Agreement to follow this policy

The equality, diversity and inclusion policy is fully supported by Duchy House

Cookies Policy

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as “Necessary” are stored on your browser as they are essential for enabling the basic functionalities of the site.

We also use third-party cookies that help us analyse how you use this website, store your preferences, and provide the content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent.

You can choose to enable or disable some or all of these cookies but disabling some of them may affect your browsing experience.

Necessary Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Functional Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

Analytics Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Performance Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Advertisement Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.

Privacy Policy

  1. Introduction and terms

Duchy House (“We” or “us”) are committed to protecting and respecting your personal data and privacy.

This privacy policy relates to how we use and collect personal data from you through your use of this website, our mobile application or when you purchase a product or service from us. It also relates to our use of any personal information you provide to us by telephone, in written correspondence (including letter and email), by SMS and in person. Please note that this website, our mobile application and our services are not intended for children under the age of 18 and we do not knowingly collect data relating to children.

Whenever you provide personal data, we are legally obliged to use your information in line with all applicable laws concerning the protection of such information; including the Data Protection Act 1998 and 2018 (DPA), and The General Data Protection Regulation 2016 (GDPR) together, and with other subsequent laws “Data Protection Laws”.

This privacy policy also forms part of our terms of business and is not intended to override them. This policy may be amended or updated from time to time and any revisions will be posted to this page.

  1. Who we are and how to contact us

2.1 For the purpose of the Data Protection Laws, the data controller is Duchy House B&B. You can contact us using the details provided below:

Duchy House B&B, Tavistock Road, Princetown, Devon PL20 6QF  Telephone: 01822 890552

  1. The data we collect about you

3.1 We collect and process personal data. Typically the personal data we collect and process will include identity, contract, financial, transactional, technical, profile, usage and marketing and communications data such as:

3.1.1 Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender and images. For onon UK residents this will also include passport number and place of issue.

3.1.2 Contact Data includes billing address, delivery address, email address and telephone numbers.

3.1.3 Financial Data includes bank account and payment card details.

3.1.4 Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

3.1.5 Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

3.1.6 Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

3.1.7 Usage Data includes information about how you use our website, products and services.

3.1.8 Marketing and Communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Please note that we may collect and/or process other personal data from time to time.

3.2 We also collect, use and share aggregated data, such as statistical or demographic data for any purpose.

Aggregated data could be derived from your personal data, but is not considered to be personal data in law as it will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate a percentage of users accessing a specific feature of our services. However, if we combine or connect your aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used solely in accordance with this policy.

3.3 We do not collect the following special categories of personal data about you: details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. Nor do we collect any information about criminal convictions and offences.

3.4 We only collect data from you directly or via third parties (see the section Third Parties below).

  1. If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

  1. How your data will be used

5.1 We use information held about you to:

5.1.1 carry out our obligations arising from any contracts entered into between you and us and provide our services;

5.1.2 carry out feedback and research on our services; and

5.1.3 notify you about changes to our services.

5.2 We never sell your data to third parties or allow third parties to contact you without your permission.

5.3 We share your data with third parties where there is a legal obligation for us to do so or we have identified a valid lawful basis to do so. We may process your personal data without your knowledge or consent where this is required or permitted by law.

5.4 You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.

  1. Lawful basis for processing

6.1 We only process your data (which may include providing it to a third party) where we have identified a valid lawful basis to do so. These are as follows:

6.1.1 Contractual obligation – Where processing is necessary to comply with our obligations arising out of a contract, for example, where you have bought products from us we will use the personal data you provide to fulfil our contractual obligations e.g. taking payment /shipping.

6.1.2 Legitimate Interest – Where we use legitimate interests we will record our decision on making this decision. We rely on legitimate interest where processing of the data we hold on you does not, in our opinion, affect your rights or freedoms and is proportionate to our interests e.g. keeping you up to date with our latest products or obtaining your feedback on our service.

6.1.3 Consent – We will seek to obtain your consent to process your data outside our contractual obligations (see above) unless we have identified a Legitimate Interest (see above).

6.2 Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data.

  1. Third parties and sharing information

We will keep your information within the organisation except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

  1. Where your data is held

Your data is stored by us and our processors in the UK or EEA.  Where your personal data is transferred outside of the UK or the EEA, we consider that an adequacy decision has been made by the European Data Protection Board (EDPB) permitting the transfer of data to that country.

  1. Applications to work for us

If you apply to work for us (directly or indirectly) in any role we may receive data about you from third parties. In addition, we will keep the details of your application and any additional information provided to us by you or others during your application so that we can keep you informed of future opportunities that you may be interested in. If you do not wish for us to keep your details for this reason, please let us know by contacting us using the details provided in this policy.

  1. Data retention

Our data retention policy is dictated by the Data Protection Laws and is available for inspection by submitting a written request using the contact details provided in this policy.

  1. Your rights

11.1 Under the Data Protection Laws your rights are:

11.1.1 To be informed – We must make this privacy policy (sometimes referred to as a privacy notice) available with the emphasis on transparency over how we process your data.

11.1.2 Access – You are entitled to find out what details we may hold about you and why. We strive to be as open as we can be in terms of giving people access to their personal data. Individuals can find out if we hold any of their Personal Data by making a formal request under the Data Protection Laws. Such requests should be in writing to the contact details provided in this policy. If we do not hold information about you we will confirm this in writing at the earliest opportunity. If we do hold your personal data we will respond in writing within one calendar month of your request (where that request was submitted in accordance with this policy). The information we supply will:

(a) confirm that your data is being processed;
(b) verify the lawfulness and the purpose of the processing;
(c) confirm the categories of personal data being processed;
(d) confirm the type of recipient to whom the personal data have been or will be disclosed; and
(e) let you have a copy of the data in format we deem suitable or as reasonably required by you.

11.1.3 Rectification – We are obliged to correct or update your details. We will correct or update your data without delay provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date.

11.1.4 Erasure – This is also known as the request to be forgotten. Under Data Protection Laws you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and should be submitted in writing to the contact details provided in this policy.

11.1.5 Restrict processing – You have the right to ‘block’ or suppress the processing by us of your personal data.

11.1.6 Portability – You have the right to obtain and reuse your personal data that you have provided to us.

11.1.7 Object – You have the right to object to us processing your data in relation to direct marketing and or profiling.

11.1.8 Rights in relation to automated decision making and profiling – We do not use automatic decision making or profiling.

11.2 Please note that you may need to provide identification in order to prove who you are if you wish to invoke any of your rights as provided by the Data Protection Laws and as summarised above.

11.3 If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

  1. Changes

We keep our privacy notice under regular review and you should check back regularly to ensure you are aware of changes to it. We may display this notice to you from time to time to help ensure you are aware of its contents.

  1. Complaints

You have the right to complain about the processing of your personal data. Please contact us using the details provided above. If you are still unsatisfied you have the right to complain to the Information Commissioner’s Office.